Privacy Policy

1. Introduction

DocuPulse ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document management platform and related services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Name, email address, and contact information
• Company and job title information
• Account credentials and profile information
• Payment and billing information
• Communications with our support team

2.2 Usage Information

We automatically collect certain information about your use of our services:

• Log data (IP address, browser type, access times)
• Device information (device type, operating system)
• Usage patterns and feature interactions

2.3 Document and Content Data

When you use our document management features, we may process:

• Documents and files you upload
• Metadata associated with your documents
• Collaboration and sharing information

3. How We Use Your Information

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform, such as:

• Cloud hosting and storage providers
• Payment processors
• Email and communication services

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests or court orders
• Government investigations
• Protection of our rights and safety
• Prevention of fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest using AES-256
• Access Controls: Role-based access controls and multi-factor authentication
• Monitoring: Continuous security monitoring and threat detection
• Backup: Regular encrypted backups with disaster recovery

6. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and data
• Export your data
• Object to processing
• Withdraw consent

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you delete your account, we will delete your personal information within 30 days, except where retention is required by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own when you provide access to your DocuPulse instance to clients and users. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses
• Adequacy decisions
• Other appropriate safeguards

9. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Provide personalized content and features
• Ensure security and prevent fraud

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Sending email notifications to registered users
• Displaying prominent notices in our application

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.